Free Shipping On Order Over $80

Order Modifications Or Cancellation

  • After placing the order, you have 12 hours to contact our customer service and request the order modification or cancellation with free of charge.
  • After 12 hours to 24 hours, your order has already been in processing production, therefore, if you request the cancellation, 30% of the total bill will be imposed as cancellation charge.
  • After 24 hours, if you insist to cancel/modify a processing order, you might be charged 50% the payment.
  • If your order was shipped out already, nothing can be changed any longer.

Customer Service

help@family-gift.com

Support time: Mon – Fri: 9AM-5PM (ICT)

United States: 532 N. Magnolia Ave #543, Anaheim, CA 92801

United Kingdom: 24-26 Arcadia Avenue, Dephna House #105, London, Greater London, N3 2JU

Viet Nam: 103 4th Street An Cuu City, Hue, Thua Thien Hue

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