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If you received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

When will I get my order?

We proudly offer worldwide shipping via DHL, USPS, and other prestigious firms! Please note order processing time is typically 7-10 business days.
Once your order has shipped, the estimated delivery time is between 7 and 20 business days. Please check specific delivery and processing time at product checkout.

Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.

Can I add or remove products from my order?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.

Customer Service

help@family-gift.com

Support time: Mon – Fri: 9AM-5PM (ICT)

United States: 532 N. Magnolia Ave #543, Anaheim, CA 92801

United Kingdom: 24-26 Arcadia Avenue, Dephna House #105, London, Greater London, N3 2JU

Viet Nam: 103 4th Street An Cuu City, Hue, Thua Thien Hue

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